Review Request Automation for Local and Online Businesses
A workflow that asks customers for feedback shortly after a completed job or order, sends satisfied customers to your review page and passes concerns to your team.
The problem
Reviews influence whether a new customer picks you, yet most businesses collect them sporadically. Staff forget to ask, the moment passes and only the customers with strong grievances tend to volunteer feedback. The result is a review profile that understates how many people were actually happy.
Asking well is largely a matter of timing and ease. A short message soon after a completed job, with a direct link, gets far better responses than a request weeks later. Doing that consistently across every customer is exactly the sort of routine task that automation handles reliably.
What it automates
Detecting completed jobs, orders or appointments in your systems
Waiting a suitable period before asking
Sending a short request by email or SMS with a direct review link
Offering a quick private satisfaction question first, where appropriate
Alerting your team when a customer reports a problem
Sending one polite reminder and then stopping
Tracking requests sent and reviews received over time
How it works
Choose the trigger
We connect to the system where jobs or orders are marked complete, so the request follows the real event.
Set timing and channel
You decide how long after completion to ask and whether to use email, SMS or both, respecting consent.
Write the request
A short, friendly message with one clear link. We keep the wording plain and consistent with your brand.
Route feedback
Customers who report a problem go to your team to resolve, while others are pointed to your chosen review platform.
Report
A simple summary shows how many requests went out and how many reviews followed.
A good fit when
Local reputation or online ratings affect how customers choose you
You complete a steady stream of jobs, orders or appointments
Reviews currently depend on staff remembering to ask
You have a system that records when work is finished
Honest limits
Review platforms prohibit offering incentives for reviews and discourage selectively soliciting only positive ones, so the workflow must be designed within their policies.
It increases the number of requests, not the number of positive reviews. Service quality still decides the outcome.
Some customers will not respond, and response rates vary widely by sector and channel.
Built by
Where this applies
Frequently asked questions
Is it allowed to filter unhappy customers before asking for a review?
Platforms such as Google discourage selectively soliciting only positive reviews. We suggest asking everyone the same way and using a feedback step to help resolve problems, not to block anyone from reviewing. Check each platform's current policy.
When is the best time to ask for a review?
Usually soon after the job or order is complete, while the experience is fresh. The ideal delay varies by business, for example immediately after a delivery versus a day or two after a service visit, so we make it easy to adjust.
Should we offer a discount for leaving a review?
No. Major review platforms prohibit paying or rewarding for reviews, and it can breach consumer law in some countries. A straightforward request with an easy link is both compliant and effective.
Can it send requests by SMS as well as email?
Yes, with the right consent. Text messages tend to have higher visibility but are more tightly regulated in many places. We build in opt-out handling and recommend you confirm your obligations before launching.